For your information;
In case, you did receive any damaged products; please take photos, write down order number and email to me blacklyswan@gmail.com
Once I receive the message; I will contact the local branch of City-Link Express to file a complaint. All parcels are insured and City-Link and Parcel Guard need documentation. Definitely, I'm will deal the matter together with HQ FM Office & also assist you if you encounter any difficulties. Thank.
I’m sincerely hoped that you are fully satisfied with the products you have purchased.
You are responsible for checking that the goods you receive are correct before opening or using them.
If you receive an item that is faulty or incorrect, or any technical problem; please notify us as soon as possible by email to blacklyswan@gmail.com
I and HQ FM Cosmetics Malaysia will assist you once receive your report email.
We do not exchange/refund opened bottles of perfumes unless they are faulty.
Thank you.
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